Contact us
We're a small team and we read every message.
For help with your account, billing, lessons, privacy or accessibility, or anything else.
How quickly we reply
- Safeguarding concerns (put “Safeguarding concern” in the subject): within one working day. See our safeguarding policy.
- Everything else: within two working days.
- Data protection requests (for example, a copy of your data): within one month, as the law requires, though usually much sooner. You can also download or delete your data yourself from Grown-ups → Account.
Our working days are Monday to Friday, excluding bank holidays in England.
Post
Renacer Enterprises Ltd[postal address]
Company details
KeyStage is provided by Renacer Enterprises Ltd, registered in England and Wales, company number [company number]. Registered office: [registered office address]. ICO registration number: [ICO registration number].
Need help now?
We can't respond to emergencies. If a child is in danger, call 999. Children can call Childline free on 0800 1111; adults worried about a child can call the NSPCC helpline on 0808 800 5000.